This post is part of the Why Alianza series, highlighting the six key differentiators that make Alianza the leading choice for next-generation cloud communications.
Migrating legacy voice systems to the cloud is no small feat. Not only does it involve intricate planning and precise execution, but it presents service providers with significant challenges including resource prioritization and potential service disruption. Migration also requires a deep understanding of both old legacy technology and new cloud technology. All in all, it can be a daunting task. But it doesn’t have to be. Our team at Alianza is fully committed to service providers and helping them navigate the complexities of legacy voice migration with ease and efficiency.
Perhaps one of the biggest roadblocks that occurs during migrations is planning and prioritizing company resources alongside other internal projects. Knowing that many service providers struggle here, our team guides you through every phase of migration to alleviate the burden. Our white-glove approach includes education around every aspect of the process, step-by-step plans, templates, and effective communication strategies for end-users, and comprehensive training to anyone within the providers’ organization. Alianza has even developed a portal for all customers to engage with fully customizable marketing materials and trainings to optimize their go-to-market initiatives. This level of support ensures that service providers are not just equipped to handle the migration but also fully understand the new system and can market and sell to their end-users effectively.
In addition to working closely with service providers during the migration, we also help to minimize disruption and maintain the most fluid and seamless user experience possible. By conducting rigorous testing around every aspect of the migration, from small test groups to internal office systems, we ensure that all potential issues are identified and resolved before the full migration occurs.
Alianza’s dedication to minimizing service disruption also extends to training and support, ensuring that service providers’ engineering staff and support staff are well-versed in the migration process and fully trained to handle any end-user issues. This hands-on approach allows any problems to be addressed quickly and efficiently, minimizing downtime and maintaining a smooth user experience.
Included in Alianza’s white-glove service is a full suite of tools and solutions specifically designed to enable efficient migrations. For example, our CLOUDEDGE solution empowers SPs to streamline migration of legacy voice infrastructure to the cloud. Other resources allow us to access and audit the donor system comprehensively, ensuring that every detail is accounted for. Equipped with these tools and solutions, our team is able to replicate the old system accurately in the new environment. From voicemail greetings to emergency features to auto-attendant settings, the new system will mirror the old one as closely as possible.
Alianza stands out in the realm of legacy voice migration due to our deep expertise, commitment to customer support and success, and innovative tools. By focusing on overcoming common migration challenges, minimizing disruption, and providing comprehensive training and support, Alianza ensures that every migration is a seamless and successful transition to the cloud. If you’re ready to begin your migration journey to the cloud, reach out to our team today.
