Business Cloud Communications
UCaaS built with your customer experience in mind. Offer your business customers a better way to connect, communicate, and collaborate in the cloud.
What Is Business Cloud Communications?
It's an all-in-one communication solution that's easy for you to consume, package, and manage.
Business Cloud Communications is a robust and flexible communications solution designed with team collaboration, mobility, and customer experience in mind. Customers moving from a PBX gain rich functionalities, including auto-attendants, extension-to-extension dialing, customizable calling plans, advanced call handling, unified communication apps for mobility, and collaboration tools for team messaging, video conferencing, virtual whiteboards, and more.
Service providers can extend their business identity and features to other devices — including smartphones and PCs — using our co-brand or custom brand options.
Business Cloud Communications Benefits Service Providers
It's never been easier to expand your offerings with UCaaS. For a truly unified communications solution, we've combined our carrier-grade, voice-first platform with modern video meetings, messaging, and collaboration tools.
Eliminate CAPEX
No upfront CAPEX needed with our cloud-based SaaS model for consistent profitability.
Digital Transformation
Go to market quickly with remote deployment and provisioning — regardless of your customers’ locations, devices, or infrastructures.
Operational Simplicity
Streamline the customer experience. Within minutes, a new hire can chat, talk, meet, and share.
Regain Market Share
Bundle this all-in-one UC tool with your existing product suite to gain a leg up on the over-the-top competitors.
Grow Revenue
There’s a clear market need for mobility, chat, and video conferencing — yet only 30% of businesses currently use UCaaS solutions.
Predictable, Healthy Margins
Keep revenue growth and monthly costs in sync with scalability that easily meets your customers’ needs.
Business Cloud Communications Packages
Whether your customers simply need phone service or want enhanced features for mobility and collaboration, Business Cloud Communications does it all within three tiers of service.
Standard
Voice Portal
Users can configure a variety of settings to customize their call experience with ease.
Scalability
Add an extension or direct numbers in minutes. Cloud voice margins scale in-step with your customers’ needs.
Disaster Failover Plan
Safeguard against outages and customer downtime — instant forwarding keeps calls connected.
Auto-Attendant
Create a group or set up a queue to route calls the way your customers want in a simple, intuitive interface.
Advanced
Desktop & Mobile Apps
Your customers can utilize smartphones and PCs — without moving to an all-IP system.
Instant Messaging & SMS
Group and private chats and 1:1 messaging enable workers to connect on channels centered on their needs.
Advanced Provisioning
Within minutes of joining, an end user can get their own phone number, download the app, and sign in.
Modern UX
Dark/light mode, global search, and custom presence statuses create a personalized user experience.
Professional
Whiteboard Collaboration
Ideate in real-time with virtual whiteboard sessions and download the notes afterward.
Meeting Management
Stay connected with scheduled and ad-hoc meetings, view past meeting details, and meeting transcriptions.
Meet on Any Device, Anywhere
With robust controls, host or present video, audio, screen share, and more — on any device with the Alianza UC app.
Secure Meetings
Built on Amazon Chimes video backend engine, all sessions are secure and scalable.
Customer Success Story50% of Horizon's Annual Revenue
Learn how Horizon accelerated their fiber build ROI and launched true anywhere communications.
Download Data SheetPredictable, Scalable Margins
Business Cloud Communications is a powerful communication tool that accelerates growth and revenue.
Let's Talk
Want to know more about our cloud platform? Book us now for a quick chat.
In order to exceed customer expectations and deliver great customer experiences, you need to take a thoughtful approach to selecting digital technology.
The solution should be built with features that appeal to consumer’s digital driven lifestyle.
Let us show you why our cloud platform is the ideal solution to your challenges.
