Privacy Policy

Revised: August 14, 2023

Introduction

Alianza, Inc. (“Alianza,” “we,” “us,” “our”) provides cloud communications platform, software, and services. At Alianza, we are committed to protecting your privacy and the data you share with us. This Privacy Policy explains how Alianza processes information that can be used to directly or indirectly identify an individual (“Personal Data”) in accordance with the applicable regulations and standards identified in this Privacy Policy.

For the purposes of this policy, Alianza defines the term “Customer” as an entity with which Alianza has an established direct relationship, the term “End-User” as any person that uses the services provided by Customers that are based on the services provided by Alianza, and the term “Visitor” as an individual that visits one of our websites (for example www.alianza.com) or responds to our marketing campaigns.

Any information stored by Alianza is treated as confidential. All information is stored securely and is accessed by authorized personnel only. Alianza implements and maintains appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft, or disclosure.

General

We do not sell Personal Data and we share it only with our advisors, suppliers, and selected partners and only to the extent it is necessary to provide our services, facilitate a transaction or an event related to you, or when required or permitted by law. You may separately agree to provide your Personal Data to third parties that provide content for Alianza, in order to access or use their products and services. If you agree to provide such information to these third parties, then your Personal Data will be subject to their privacy policies.

The type of information we are legally required to disclose may relate to criminal investigations or government tax reporting requirements. In some instances, such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested will be disclosed and we will take precautions to satisfy ourselves that the authorities that are making the request have legitimate grounds to do so. There are some situations where we are legally permitted to disclose Personal Data, such as employing reasonable and legal methods to enforce our rights or to investigate suspicion of illegal activities.

Personal Data We Collect & Use

If you represent a Customer of Alianza or are an End-User, Alianza may collect your name and email address. This information is used to grant you access to our platform and software. We also collect the password you provide to access your account. Alianza may also collect and store other types of data necessary for us to provide our platform, software, and services; including, but not limited to the following:

• Usage information – This is information about how you are accessing and using Alianza cloud solutions, which may include administrative and support communications with us.
• Log data – When you use Alianza services, our servers automatically record information, including information that your browser sends whenever you visit a website. This log data includes your internet protocol (IP) address, your browser type and settings, the date and time of your use of the cloud service, information about your browser configuration and plug-ins, language preferences, and cookie and all similar cache data.
• Device information – We may collect information about the device you are using to access our services, including what type of device it is, what operating system you are using, device settings, application IDs, unique device identifiers, and crash data (depending on what type of device you are using and its settings).
• Geo-location information – Precise global positioning system (GPS) location from mobile devices is collected only with your permission. Wi-Fi and IP addresses received from your browser or device may be used to determine your approximate location.

If you are a Visitor to our website only, and are not a Customer or End-User, then this section is relevant for you. In general, you may visit any of our websites without providing us with any directly identifiable Personal Data. However, we may collect indirectly identifiable (pseudonymous) information from you, which includes your IP address used to track unique visits to our site for analytic purposes. In order to grant you access to protected and secure resources we may collect your name, postal address and email address, to fulfill your requests for information including white papers, allow you to download updates to our products, or participate in feedback surveys. In other instances, we may ask you to provide us with information such as your product interests so that we can send you only the information that is useful to you, including articles, newsletters, product and service alerts, new product and service announcements, and event invitations. Please note that providing directly identifiable Personal Data is optional. When you receive your confirmation email or when you receive any email from Alianza, you will be given instructions on how to remove yourself from the list.

How We Use Personal Data

Alianza may access and use Personal Data as reasonably necessary to perform activities including (but not limited to) the following:

• Perform our contractual obligations to our Customers as set forth in our agreement or as otherwise expressly permitted in writing by the Customer.
• To provide you with support regarding a problem or question.
• Sending automatic emails. Alianza sends direct emails to Customers and End-Users through our platform as needed to provide our services and communicate information.
• Provide our Customers access to their End-User’s data.
• As we continue to grow and develop our business, we might acquire or be acquired by another company; or reorganize a subsidiary, business unit, or division. In such transactions, your Personal Data generally is one of the transferred business assets, but in the event of an acquisition of Alianza Personal Data by another company, the acquiring organization will be bound by our Privacy Policy and such information will only be used in a manner consistent with purposes for which you provided your information.
• To comply with legal or regulatory requirements and to respond to lawful requests, court orders, and legal process.
• To protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud.

End-Users and Customers can update certain Personal Data directly by accessing account settings at any time. For other information that cannot be directly updated by you, please contact us and we will respond to you within 3 business days.

Alianza does not share Personal Data with third parties for purposes except as described in this policy. We will never share, sell, or rent your Personal Data to third parties for promotional use. Note that Alianza has no control over Customer’s policies related to Personal Data.

We may disclose or use aggregate or de-identified information for any purpose. For example, we may share aggregated or de-identified information for business or research purposes. This information will not include Personal Data information on an End-User.

Cookies

“Cookies” are small pieces of information sent by a website to a visitor’s hard disk. Cookies cannot be used to run programs or deliver viruses to your computer. Alianza and non-affiliated third parties may use cookies or similar technologies such as pixel tags on our digital properties.

We and our partners use cookies or similar technologies to analyze trends, administer the websites, and track users’ movements around our digital properties. Alianza uses cookies and similar technologies to provide access to and support our platform such as measuring traffic patterns, personalizing content, and controlling security. Other examples of information collected and analyzed include the IP address used to connect your computer to the internet, login info, email address, computer, and connection information such as browser type and version, operating system and platform. The cookies we use supply non-personally identifiable information, but they may identify your computer, browser, and internet specifications.

You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or services. By continuing to visit our website, you agree to the placement of cookies on your device. We may also place cookies from third parties for functional and marketing purposes.

We use these technologies with our website visitors in a de-identified fashion. We may also use third party analytics and marketing integration services such as those by Google, to help us track and optimize our website performance and Customer-facing marketing. These third parties may also use both cookies and pixels to help us better manage content on our site by informing us what content is effective. These third parties are prohibited from using collected data for any purpose other than as a service provider to us.

Limited Use for APIs

Alianza’s use of any information it receives from Google application programming interface (APIs) and its transfer of that information to any other app will adhere to the Limited Use and other requirements available at https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes.

Data Storage, Transfer, & Security

Alianza takes security very seriously. Our development and operations teams work to protect the information provided from loss, misuse, and unauthorized access or disclosure using a variety of industry-standard administrative, physical, and security technologies and procedures to help protect your information from unauthorized access, use, or disclosure. These steps consider the sensitivity of the information we collect, process, and store.

Our development, operations, and security teams ensure the continuous monitoring and development of the platform to ensure it is secure and to prevent abuse and fraud.

Alianza hosts data with hosting service providers in the USA. The servers on which Personal Data is stored are kept in a secure, controlled environment. While we take reasonable efforts to guard your Personal Data, no security system is impenetrable and due to the inherent nature of the internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the internet or while stored on our systems or otherwise in our care, will be safe from intrusion by others, such as hackers.

Where data is transferred over the Internet as part of a website or software-as-a-service (SaaS) Product, the data is encrypted using industry standard SSL (HTTPS).

Where downloadable products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you and not Alianza. We strongly recommend that you protect your data against unauthorized access to your password and to your computer or device.

Confidentiality. Alianza’s personnel are required to enter in confidentiality agreements restricting the distribution of any confidential information (including Personal Data).

Data Retention

As a general principle, we keep Personal Data for as long as necessary to achieve the purposes for which they are being processed.

At all times, we may retain data in non-personally identifiable format for as long as the information is needed for our research, statistical analysis, product development, and other purposes.

Minors

We do not process any data concerning minors (under the age of 18) nor are our solutions directed to minors. If you learn that a minor under age 18 has provided us with Personal Data without parental consent, please contact us.

Child Online Privacy Protection Act

We do not knowingly collect any Personal Data from anyone who we know to be under the age of 13. If we discover that a person under the age of 13 has provided us with Personal Data, we will use commercially reasonable efforts to delete such person’s Personal Data from our system.

Notification of Changes

Alianza reserves the right to update or change this Privacy Policy from time to time.

Changes will be posted on this page. If we make a material change to our privacy practices, we will provide notice on the site or by other means as appropriate.

Contact

If you have any questions, please feel free to contact [email protected].