Business Text Messaging
SMB customers are seeking out text messaging solutions as consumers prefer texts over calls.
What Is Business Text Messaging?
Enable your SMB customers to reach their end users where they spend the most time — on their smartphones.
As a SaaS application, BTM allows SMBs to use their local or VoIP phone numbers to send and receive SMS and MMS text messages. Businesses can answer questions fast, automate common responses, schedule campaigns and notifications, remind customers of upcoming appointments or late payments, and more!
Market Opportunities for Service Providers
Many consumers not only prefer text messages to phone calls for short exchanges, but also prefer companies that offer text messaging as a communication channel. In fact, almost 63% of consumers would switch to a company that offers it, which means SMBs and enterprises are seeking out text messaging solutions to meet their customers’ expectations — creating a substantial market opportunity for service providers.
Grow Revenue
Sell BTM anywhere — even outside your broadband or voice footprint.
Increase Stickiness
Most SMBs view text messaging as an invaluable customer communications channel.
Sell On Any Voice Platform
Easily reach and sell to a broad range of SMBs on any voice platform.
Proven SMB Interest
82% of more than 500 SMB decision makers said they use or are interested in using BTM.
Bundle or Standalone
Bundle BTM with your existing solutions or sell it standalone.
Easy to Launch
Onboard and text-enable your customers in minutes, without extra equipment or truck rolls.
Why Your Customers Will Care
With Business Text Messaging, SMBs can easily resolve customer inquiries, send reminders, promote events, automate common responses, and more — all from the phone number their customers already know and trust.
Business Text Messaging SMB & Consumer Benefits
Texting one of the easiest and most impactful communication channels a business can use.
Improve productivity by automating repetitive, time-consuming tasks and allowing agents to engage multiple customers at once.
Increase customer satisfaction and response rates by engaging customers using their preferred means of communications.
Avoid missed texts and lost business by turning the landline number into an easy-to-use communication channel for customers and prospects.
Accelerate sales and support interactions by enabling fast, efficient, conversational text exchanges.
Boost business performance by improving campaign results and avoiding missed appointments, payments, or service calls.
Interaction continuity and message histories eliminate the need to use personal cellphones for business conversations.
Limitless Customer Applications
Business Text Messaging is the ideal solution for any business that schedules appointments or wants to automate internal and external communications. Target a wide range of industry verticals to meet SMB needs with ease.
Retail
- In-stock notifications
- Sales promotions
- Sales receipts
- Take orders
- Order status queries
- Delivery notifications
- Flash sale reminders
Education
- Tuition notices
- Semester dates
- Field trips
- Report card result links
- Class allocations
- Exam reminders
- School closures
Food & Beverage
- Online orders
- Curbside pickup
- Manage reservations
- Loyalty programs
- Table availability
- Promote menu items
- Staff rostering
Hospitality
- Reservation reminders
- Event alerts
- Room service ordering
- Hotel checkouts
- Customer surveys
- Contact reception
- Booking confirmation
Manufacturing
- Schedule changes
- Project updates
- Site closures
- Material shortages
- City inspections
- Supply needs
- Emergencies alerts
Professional Services
- Spa booking
- Services coupon
- Sales quote
- Interview reminder
- Seasonal greeting
- Staff requests
- Meeting changes
White PaperBusiness Text Messaging
Almost 63% of consumers would switch to a company that offers text messaging as a communication channel.
Data SheetSizeable Market Opportunities
With Business Text Messaging, service providers can target an unparalleled range of industry verticals.
Let's Talk
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In order to exceed customer expectations and deliver great customer experiences, you need to take a thoughtful approach to selecting digital technology.
The solution should be built with features that appeal to consumer’s digital driven lifestyle.
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